caitlin millerd, director of quality

Caitlin Millerd, Director of Quality, came to Sound Community Services in 2019, after graduating from Quinnipiac University with a Masters in Organizational Leadership with a focus on Nonprofit Administration. Caitlin jumped into the world of service at an early age, joining AmeriCorps upon completion of her undergraduate degree from Umass Lowell in 2009, and moving on to serve at various public service organizations in direct care positions throughout the decade. Caitlin realized her interest in Data and Quality over these years and transitioned to the world of Quality Assurance within nonprofit institutes in 2016. Since coming to Sound Community Services, Caitlin has served in various roles, including Data Specialist, Quality Data Coordinator, Assistant Director of Quality, and now in the role of Director of Quality. Caitlin’s work encompasses many areas of responsibility, including agency training, programmatic auditing, project management, and EHR system administration. Caitlin also serves as the agency’s Client Rights Officer as of 2023.

In addition to these responsibilities, Caitlin completed the DMHAS Multicultural Cohort in 2015, and currently serves on the agency’s Cultural Compassion and Inclusion Committee. Caitlin believes in creating an equitable environment for both staff and clients alike, and takes the agency’s Core Values to heart, living every day with Compassion, Accountability, Respect, and Excellence. 

In her free time, Caitlin enjoys spending time with her family and dogs, going on RV camping adventures, and writing/making music with her band.

What quote best captures your personal philosophy?

“Do you believe in something beautiful? Then get up and be it.” – Ted Leo

What is something unexpected that most people don’t know about you?

Most people do not know that I am on a mission to visit every U.S. National Park in my lifetime. I want to hike, bike, paddle, and camp my way through them. There’s a long way to go, but I’m up for the adventure!

What do you most want clients of The SCSI to know about you?

Despite not working in a direct care role, my door is always open to anyone who may need it. As your Director of Quality and Client Rights Officer, I take the feedback of our clients to heart, and want to ensure that we are serving everyone, not just staff, to the best of our ability.