Do you or someone you love need help?

Call Sound Community Services today for more information about options in your area.

Available Programs and Services

We provide support for individuals with behavioral health and substance abuse diseases.
Accessing care is now easier than ever! Please see our intake process to understand the steps necessary to join the Sound community.


Intake Process

Our process is simple. All you need to do is call. We will handle the rest. Help begins now.

What happens once I call?

You will talk to one of our dedicated Client Access Representatives who will talk to you about what services and supports you are looking for. They will also ask you for insurance information, the best way for our team to get a hold of you, and how quickly you can come into our office for an intake.

What happens on my first visit?

You will fill out several forms in order for us to better meet your needs for treatment. You will meet with a caring clinician who will ask questions regarding your mental health needs, treatment history, and SCSI eligibility criteria.

If we are not the appropriate agency to meet your health needs, we will provide information about other treatment resources in the community.

For Providers:

If you are a provider and would like to refer an individual for services, please complete the below forms and fax to: 860-390-1459

Multi-Service Referral & Release of Information Form

Medication Services at Sound Community Services

Medication Services

New London & Norwich Outpatient

Our outpatient programs provide one-to-one therapy, group therapy, and medication management for people with mental illness and/or substance abuse disabilities. The goal of these services is to minimize hospitalizations and most importantly help individuals achieve independent living and community reintegration.

Medical Supports

Our Behavioral Health Home (BHH) program offers services to individuals who have Medicaid and who have accumulated $10,000 in medical expenses over a year. Our team works on coordinating your care with a focus on ensuring you are connected to a medical provider and behavioral health services. Our team assists you in learning how to be healthier and what health screenings you should be aware of.

Intensive Outpatient Program

What is IOP?

The Intensive Outpatient Program serves adults ages 18 and older diagnosed with a mental health, substance abuse, and co-occurring disorders. The Intensive Outpatient Program consists of three daily interventions (any combination of group therapy, individual therapy, medication management) for 3-5 days per week. Group curriculum is focused on skill building, psycho-education and relapse prevention utilizing the most up to day evidence-based practices. Program members are provided with a transitional level of care after discharge from a psychiatric inpatient stay or when in need of a more intensive therapeutic structure. This program is voluntary.

What is the goal of IOP?

To provide a therapeutic space for individuals to obtain skill building to address mental health and substance abuse symptoms. The IOP hopes to work with individuals to establish a relapse prevention plan for any unhealthy behaviors, provide skills around obtaining and maintaining healthy relationships and increase the quality of life. IOP upholds Sound Community’s shared mission: “Together we change lives, by creating a better future through opportunity, empowerment, and knowledge and living our values of integrity, teamwork, and service to our clients, our community and each other.”

Who can attend IOP?

IOP is appropriate for individuals:

  • Stepping down from an acute, inpatient level of care
  • Needing more intensive treatment than provided in a typical outpatient programming
  • With impaired functioning at home and/or work
  • Able to maintain their own safety outside of the program
  • Working on obtaining long-term recovery


IOP is NOT appropriate for clients:

  • Needing inpatient level of care (significant danger to self, others, or a condition so impairing that they are unable to safely function at home, or with psychosis)
  • With symptoms or symptom severity that interferes with the program milieu (mania, psychosis, etc.)
  • Unable to abstain from alcohol and drug use for the duration of the program including medical marijuana
  • Medical or physical problems that are poorly managed or unmanaged or beyond the limited ability of IOP staff to care for or that limit ability to attend, participate or benefit in the program
  • Difficulty functioning in groups or interacting with others


Not every person is appropriate for IOP. Those that do not meet eligibility requirements will be referred to other, more appropriate services.

What is the typical length of stay?

The IOP can run from a minimum of 4-6 weeks or more depending on the client’s symptoms and medical necessity.

What is the cost to attend?

Due to the variety of health insurance plans, we find that each person’s billing situation is unique. Prior to beginning the program, IOP staff and the billing department will review your insurance and determine coverage for IOP. All insurances are accepted. If you have no insurance you can still receive services from SCSI. We use a sliding fee scale which is based on your income, spouse, and number of dependents that you support.

How is a referral made?

We accept referrals from all community agencies along with self-referrals. Potential referrals can contact 860-271-4792 and a screening appointment will be scheduled. Individuals who are already engaged with Sound Community Services programs can submit a request for IOP through their support team, or self-refer.

Case Management

Providing Linkage

Community Support Program

This program consists of mental health and substance use services and supports necessary to assist an individual in achieving and maintaining the highest degree of independence. The service utilizes a team approach to provide intensive, rehabilitative community support, crisis intervention, individual, and group psycho-education and skill building for activities of daily living, peer support, and self-management.


Working for Integration, Support & Empowerment (WISE) is a program for individuals with serious mental illness that encompasses: intensive psychiatric rehabilitation provided in the participant’s home and in other community settings, attention to both psychiatric and medical needs, emphasis on wellness and recovery, person-centered planning leading to development of an individualized recovery plan, and use of peer supports provided by people trained and certified in rehabilitative care. This program requires a waiver from Advanced Behavioral Health. Learn more by visiting the Connecticut Department of Mental Health website for more information.

Therapy Services

New London & Norwich Outpatient

Our outpatient programs provide one-to-one therapy, group therapy, and medication management for people with mental illness and/or substance abuse disabilities. The goal of these services is to minimize hospitalizations and most importantly help individuals achieve independent living and community reintegration.

Support for the homeless at Sound Community Services

Homeless Support

If you need immediate services, please call 211.

Entry to all homeless services, rapid rehousing, and supportive housing in Connecticut is coordinated through United Way InfoLine 211. If you or a person you are working with need shelter or housing assistance, calling 211 opens the front door to resources to prevent homelessness or quickly end homelessness. Once you complete the process, you may qualify for our Next Step or PILOTS program.


A HUD-funded rental assistance program designed to provide housing and supportive services to persons who are homeless, disabled, and require supportive housing. A Norwich/New London Universal Application for Supportive Housing must be completed and submitted. Self-referrals are accepted. All program participants sign lease agreements with private landlords. Shelter Plus Care certificates subsidize some of the units. Participants in the Shelter Plus Care program pay 30% of their household income to rent.

Next Step

An effort to foster the development of long-term solutions to the housing and service needs of families, individuals and young adults, coping with psychiatric disabilities and/or substance abuse who are homeless or facing homelessness.

Residential Services at Sound Community Services

Residential Services

Residential programs are staffed 24 hours per day, 7 days per week. Programs focus on providing support to individual working towards independent living.

Bent Crandall Program

The Bent Crandall Program is a group residence for adults with co-occurring psychiatric and substance abuse disabilities to develop life skills and focus on learning how to live a substance abuse free life.

Michael Kerr Respite Program

A 30-day respite program for persons with a psychiatric diagnosis or co-occurring psychiatric and substance abuse disorders. Staff support and teaching basic living skills are geared toward helping the residents achieve and maintain independence in the community.

Supervised Apartment Program

The Supervised Apartment Program provides staff support and services to individuals with psychiatric disabilities. The goal of the program is the development of skills needed for independent living and the promotion of mental health stability so residents can move on to fully independent community living.

Young Adult Services: Residential Our two young adult service residential programs are a unique collaboration between SCSI and Southeastern Mental Health Authority (SMHA), through DMHAS, that serves young adults age 18-25. In order to access either of the programs listed below, you must be connected and working with the YAS SMHA team to be referred to this program. Please contact SMHA now, if this is a service you would like to see if you qualify for help.

  • Shaw Street - The YAS Shaw Street Program provides staff support and services 24 hours a day to individuals with psychiatric disabilities. Goals of this program include the development of skills needed for independent living and the promotion of mental health stability so residents can move on to fully independent community living.
  • Rite of Passage Program - The Rite of Passage Program is a group residence for 4 young adult males who have had extensive psychiatric hospitalization, or, can be diagnosed with a form of Autism, Pervasive Developmental Disorder, Aspergers, or similar diagnoses, in combination with an Axis 1 diagnosis. Each person living in the home has displayed life skill deficits that require a significant amount of staff support each day to maintain and improve this area.

Employment Services at Sound Community Services

Employment Services

Employment Services assists people with psychiatric disabilities with obtaining and maintaining employment in the community. Clients undergo a full intake and assessment, and when ready, attend employment skills training sessions for further assessment and skill development. An Employment Specialist and client work together to identify a plan for successful employment in the community. Employment Services also provides the assistance needed to support ongoing employment and links individuals to educational opportunities.

Social Support Services at Sound Community Services

Social Supports

Being part of a network of support is something that is important to everyone. In our OASIS Center, AXS Center, and MIRP Program, we offer a place to assist in building this piece of someone’s life. OASIS Center The Oasis Center provides a structured community-based educational and social rehabilitation program for people with psychiatric disabilities. Day services provide supported training, skill building, and social opportunities to increase independence, self-esteem, and community integration. Patient at Sound Community ServicesAXS Center The AXS Center provides supportive services to homeless and transitional youth, ages 18-25, with mental health, emotional, and/or substance abuse issues. Program staff assists youth with the transition to adulthood. The focus is on building positive relationships through education, connecting to services, recreation, and community partnerships. Join the Giving Tuesday Movement on November 27th by donating towards our efforts to bring HOPE to those who have lost it all.  Be a part of our story by giving back on Giving Tuesday.  Click here to make your donation.  Your support is greatly appreciated. Modified Intensive Rehab Program (MIRP) The Modified Intensive Rehabilitation Program provides a recovery-based, skills training opportunity and peer support system for two hours a day, three days a week. The goal of the program is to assist clients in learning or strengthening the skills needed to support independent, community living and improve quality of life. The program focus is on living skills training, relapse prevention, social and communication skills, and mental health education.

DCF Support at Sound Community Services

DCF Supports

Project SAFE

All referrals from Project SAFE come directly from the Department of Children and Family. Project SAFE offers access to substance abuse evaluations, drug screens, and outpatient treatment services to primary caregivers of children involved in DCF child protective service cases. A centralized intake service implemented by Advanced Behavioral Health facilitates these services through contracts with DCF and DMHAS. We work with the families and providers to create solutions to improve the quality of life for those we serve.

Do you or someone you love need help?

Call sound Community Services today for more information about options in your area.