About Sound Community Services

About Sound Community Services


Welcome from our CEO Gino DeMaio

Welcome to Sound Community Services, Inc. (SCSI). We are a private, not-for-profit organization dedicated to educating, assisting, and supporting individuals with persistent mental illness and/or substance use disorders. We work tirelessly to create a culture and environment in which recovery and wellness are possible.

Our services are now defined by the needs of those we serve and incorporate the mainstays of recovery and wellness within all our programs. We are devoted to the recovery process for those we serve by applying evidence-based behavioral health practices in order to achieve independence and integration into the larger community. As we move into the future, we are excited to continue implementing this evidence-based philosophy to address the ever-growing addiction-related issues in our community.

As a leader, coach and mentor at Sound Community Services, I’m honored to have the privilege to lead and create change by developing a shared vision for the future. Personally, I would like to thank all the amazing employees at Sound Community Services for embracing the winds of change.

As a result of this vision for the future, a new culture has emerged; one filled with the enormous heart and soul of its employees and their personal commitment to the agency, those we serve and our community.

In service,


We believe in the endless possibilities that can be harnessed simply by access to hope – hope in recovery, hope in progress, and hope in the future. At Sound Community Services, we dedicate our days to providing a culture of compassion and human connection that fosters hope through support, education, and opportunity. And while the statistics inspire our mission, they do not define it.

Ours is a mission defined by passion, intention, inclusion, diversity an enriched connection to our community, those we serve and a belief that any statistic can be overcome when you dare greatly from the heart.

About Sound Community Services in New London, Connecticut


History of Sound Community Services

Our History

1976 - A mission emerged to facilitate the transition of numerous hospitalized individuals back into the community.

2005 - Integrated Behavioral Health and First Step merged to become Sound Community Services.

2007 - Sound Community Services joined to support children and families by starting Project SAFE (Substance Abuse Family Evaluation) - A successful collaboration between the Department of Children and Families (DCF) and the Department of Mental Health and Addiction Services (DMHAS) to improve the lives of children and their families in Connecticut.

2009 - Sound Community Services assisted individuals who faced federal probation and required mental health supports to re-integrate back into their community.

2010 - Sound Community Services began accepting applications in order to support people with WISE services - A program, initiated by DMHAS, in order to assist people with staying in their community with supports rather than higher levels of care, such as skilled nursing facilities.

2011 - Sound Community Services opened it's residential doors to the first young adult program. The YAS Scattered Sites Initiative (Shaw Program) began to provide life skills to young adults who were transitioning into adulthood.

2012 - Sound Community Services assessed a need that the community would benefit from and develops the Rite of Passage Program (ROPP) -  a 4-bed male house, dedicated to supporting the specific challenges that young adults who have a significant mental illness and cognitive challenges may face.

2013 - Under new leadership, Sound Community Services grew significantly by providing new and innovative services that affected the lives of many in southeastern Connecticut. The agency also grew from a cultural perspective by focusing attention on changing lives through empowerment, knowledge, and opportunity while living our values of integrity, teamwork, and service to our clients, our community and each other.

2014 - Sound Community Services continued its journey on supporting young adults with the implementation of the AXS Center - a young adult drop-in center that provides a range of services focused on socialization, educational, employment, life skills support, and links to services of need.

2015 - Sound Community Services embarked on integrating behavioral health services and coordinating and collaborating more closely with community primary care services with a new program called Behavioral Health Homes (BHH).

2016 - Sound Community Services redesigned the Intensive Outpatient Program (IOP), by moving to a dual-diagnosis model, as well as offering IOP 5 days/week in the morning and introducing a 3 days/week afternoon session as well.  Sound Community Services partners with New London adult probation and the court system to provide effective support services by working collaboratively with system stakeholders to promote compliance with court orders and instill positive change in individuals, families, and communities.

2017 - Sound Community Services continued its focus on integration, collaboration, and implementing new strategies to serve our clients and community. The agency embarked on increasing clinical supports within our non-clinical programs in order to increase the level of understanding of the population we serve.

2018 - In the face of trying times, with regards to the region's opioid epidemic, Sound Community Services began offering family support groups for loved ones who may have experienced this difficult journey.

Sound Community Services Board of Directors

Board of Directors

The SCSI Board of Directors (BOD) is an active group that is fully integrated into all organizational development activities, including monthly board meetings and sub-committee meetings, strategic planning, decision-making, and fundraising. Board members are active in the community on both local and state levels and hold seats on a variety of committees.

The SCSI Leadership Team reports directly to the BOD and meets with them monthly to discuss any activities or changes and maintains close contact with the BOD Chair regarding crucial decisions.


Edward Blonder, Chair

Michael Talbot, Vice Chair

Dan Gaynor, Secretary

Board Members:

Frederick Turnbull

Jan Blonder

Jane Cable

Joanne Reeves

Maria Sparmer

Nancy Glaze

Rosemary Robertson

Stephen Pulaski


Gino DeMaio

Gino DeMaio Chief Executive Officer

Jennifer Fournier

Jennifer Fournier Chief Operating Officer and General Counsel

Corey Whiteside

Corey Whiteside Chief Financial Officer

Dr. Luis Roberto Gonzalez

Dr. Luis Roberto Gonzalez Chief Medical Officer

Jason Hyatt

Jason Hyatt Vice President of Programs and Integration, MPA

Laura Hurlbirt

Laura Hurlbirt-Brault Vice President of Administration & Community Relations and Client Rights Officer

Tamra Rodriguez

Tamra Rodriguez Vice President of Human Resources

Jaimi Vann

Jaimi Vann Director of Community Programs, LPC

Jen Ferrigno

Jen Ferrigno Director of Revenue Cycle Management

Lisa Moon

Lisa Moon Director of Outpatient Services

Errol Maurice

Errol Maurice Director of Residential and Young Adult Services

Nichole Fenton

Nichole Fenton, LCSW Director of Quality

Sound Community Services Logo Information

At Sound Community Services, we dedicate our days to providing a culture of compassion and human connection that fosters hope through support, education, and opportunity.  Below are the words and thoughts from just a handful of the many individuals Sound Community Services has been able to help.


"I am someone who has come from a difficult background but being part of Sound has taught me that I can be who I am, that I have potential to have a future I want, and that anything is possible. I met some amazing people here that were similar to me and some are opposite, but we are all here for each other and it feels really good to belong.”

- Brittnie, a client of Sound Community Services

"Sound got me back on my feet and gave me stability. They have taught me how to be positive in times when I thought I couldn’t be.”

- Justin, a client of Sound Community Services

"Oasis helps me fight my demons and get my life in control for myself and for my children. Coming here makes me a better person. I have learned to love myself. ”

- Maria, a client of Sound Community Services

"SCSI has made a profound difference in my life"

"Staff meet me wherever and whenever. They don't have rigid hours. When I need them, they are there."

"Thanks to Sound I have been reconnected with my family. My sister and I now own a home together."

"My case manager is highly responsive and talks to me as a person, not a person with mental illness."

“I gave up hope. But y’all didn’t give up on me. The doctors and therapists didn’t give up on me. And I said, ‘Well then, why am I going to give up on me if you wont?’”

- Erik, an artist and client of Sound Community Services

“When I first came here in 1995, I was so scared. They offered help, but also activities that would get people’s minds off things - going bowling, going to see a movie. As time went on, I decided, ‘Okay, these are good people.’ I started making friends, I started getting motivated to get through life.”

- Matthew, a musician and client of Sound Community Services

“My kids, (three ranging in age from 14 to 21), went from having a mother who was terrified of everything, to a mom who can show up for them. Who holds down a job and can go where they need me and stand up for them, if they need that. Even small things! Like if my mom wants cookies I can run to the store for her. I can’t thank them enough for everything they’ve done. Derek Rock, my employment specialist, gave so much emotional support when I was going to job interviews. They helped me believe that I can do what I set my mind to. In my eyes, Sound helped me become me.”

- Kathleen, a client of Sound Community Services

At Sound Community Services, we dedicate our days to providing a culture of compassion and human connection that fosters hope through support, education, and opportunity.  Below are the words and thoughts from just a handful of the dedicated Sound Community Services staff and volunteers.

“I have watched staff guide young people from dependence to independent living. I have seen people supporting mental health and addition issues in the company on nights, weekends, and holidays. When I need to address my own mental health issues, the support and encouragement I received was amazing and humbling. Who wouldn’t want to work with people like this and at an agency like this?”

- Karl, a part of the Sound Community Services Team

“Every day I wake up ready to serve my clients and give them an opportunity for a better future. ”

- Alixandra, a part of the Sound Community Services Team

“Sound is full of amazing individuals. We are an amazing agency and part of changing the culture of this great city.”

- Orlando, a part of the Sound Community Services Team

“I have worked in many places, but I choose to be a part of Sound because of the people. My coworkers work with passion and are here because we believe in what we do. In the end, I always choose Sound. I choose here.”

- Carlos, a part of the Sound Community Services Team

“Sound has made a difference in my life because I am a part of an initiative that improves the lives of many people and get to have fun doing it.”

- Philip, a part of the Sound Community Services Team

“I choose Sound because they visibly represent more than the individual. The focus on bettering the community is only one of the many outstanding goals of the agency. Being able to give back to the community is so important and this agency has a vested involvement in New London.”

- Joseph, a part of the Sound Community Services Team

“Sound is a place where we have the unique opportunity of changing lives daily. I have learned though life that it is a great blessing to give than to receive. Working at Sound has been some of the greatest years of my life.”

- Errol, a part of the Sound Community Services Team

“I love Sound Community Services! It is amazing when you can work for a place that no matter what positon you hold, we all jump in! Everyone is involved and engaged in making our community a better place by providing sate of the art treatment. I’ve never worked for another place where the CEO walks through the halls, high-fives clients, and knows all their names!”

- Lisa, a part of the Sound Community Services Team

“I enjoy being able to provide support and help in the community that helped me become the man I am today. I enjoy giving faith to those who don’t have love and support and the ability to keep pushing forward.”

- DeJohn, a part of the Sound Community Services Team

“I am a part of Sound Community so I can give back to my home and to help others the way they ”

- Derek, a part of the Sound Community Services Team